Grantha.in (“we,” “our,” or “us”) is committed to providing a seamless shopping experience, including efficient shipping and delivery of your orders. This Shipping and Delivery Policy outlines our terms and processes. By placing an order on Grantha.in, you agree to the terms described herein.
1. Shipping Locations
1.1 Domestic Shipping:
We deliver across India to most pin codes serviced by our logistics partners.
1.2 International Shipping:
International shipping may be available for select products. For details, please contact us at [insert contact email/phone].
2. Order Processing
2.1 Processing Time:
Orders are typically processed within [insert number] business days from the date of order confirmation.
Processing times may vary for custom or personalized products, which will be communicated during purchase.
2.2 Order Confirmation:
Upon successful placement of an order, you will receive an order confirmation email with your order details.
2.3 Order Modifications:
Requests to modify an order (e.g., change of address) must be made within [insert number] hours of placing the order by contacting our support team.
3. Shipping Charges
3.1 Standard Shipping:
Shipping charges are calculated at checkout based on the delivery location, product weight, and dimensions.
3.2 Free Shipping:
Free shipping is available for orders above ₹[insert amount] within India.
3.3 International Shipping Charges:
International shipping rates will be calculated at checkout or communicated separately.
4. Delivery Timeline
4.1 Estimated Delivery Times:
Domestic orders: [insert range, e.g., 3-7 business days].
International orders: [insert range, e.g., 10-15 business days].
4.2 Delays:
Delivery times are estimates and may be affected by unforeseen circumstances such as natural disasters, strikes, or customs delays. We will inform you of any significant delays.
5. Order Tracking
5.1 Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email containing tracking details.
5.2 Tracking Support:
You can track your order using the provided tracking number on our logistics partner’s website. For assistance, contact our support team.
6. Failed Delivery Attempts
6.1 Missed Deliveries:
If the delivery attempt fails due to incorrect address, absence of the recipient, or refusal to accept the order, our logistics partner will attempt re-delivery up to [insert number] times.
6.2 Return to Sender:
If delivery fails after multiple attempts, the order will be returned to us. Additional shipping charges may apply for re-dispatch.
7. Damaged or Missing Items
7.1 Damaged Products:
If you receive a damaged product, please contact us within [insert number] days of delivery with photographs of the damage and your order details.
7.2 Missing Items:
If an item is missing from your order, contact us immediately. We will investigate and provide a resolution.
8. International Shipping Policies
8.1 Customs Duties and Taxes:
International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer.
8.2 Prohibited Items:
Certain items may be restricted for international shipping due to regulations. We will notify you if your order cannot be fulfilled.
9. Contact Us
For any questions or concerns regarding shipping and delivery, please contact us:
Grantha.in Support TeamEmail: support@grantha.in Phone: 9445869334 Address: info@grantha.in
Thank you for shopping with Grantha.in. We strive to deliver your orders promptly and efficiently.