Cancellation and Refund

Grantha.in (“we,” “our,” or “us”) values your satisfaction with our products and services. This Cancellation and Refund Policy outlines the terms under which you may cancel an order or request a refund. By placing an order on Grantha.in, you agree to these terms.

1. Order Cancellation

1.1 Cancellation Before Shipment:

  • Orders can be canceled before the item is shipped. To cancel, please contact us immediately at info@grantha.in or +91 9445869334.
  • A full refund will be issued for orders canceled before shipment.

1.2 Cancellation After Shipment:

Once the order has been shipped, it cannot be canceled. However, you may be eligible for a return and refund as outlined in the Return and Refund section.

1.3 Non-Cancellable Products:

Certain products, such as personalized, custom-made, or digital items, cannot be canceled once the order is confirmed. These items will be clearly marked on the product page.

2. Refund Policy

2.1 Eligibility for Refunds:

  • Refunds are available under the following conditions:
  • The product is defective or damaged upon delivery.
  • The wrong product was delivered.
  • The product does not match the description on our Website.
  • The product is returned within the specified return period (see Section 3).

2.2 Refund Process:

  • To initiate a refund, contact us at info@grantha.in or +91 9445869334 with your order details and reason for the request.
  • Refunds will be processed after verifying the returned product and your claim.
  • Refunds will be issued to the original payment method used during purchase. Processing times may vary based on your bank or payment provider.

2.3 Partial Refunds:

Partial refunds may be granted in cases where only part of the order meets the refund criteria.

3. Returns

3.1 Return Eligibility:

  • To be eligible for a return:
  • The product must be unused, in its original condition, and include all original packaging, tags, and accessories.
  • The return request must be initiated within 2 days of delivery.

3.2 Non-Returnable Products:

  • The following items are not eligible for returns:
  • Digital products, such as e-books or online courses.
  • Personalized or custom-made items.
  • Products explicitly marked as “non-returnable” on the product page.

3.3 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • We recommend using a trackable shipping service to ensure the safe return of the product.

3.4 Inspection and Approval:

  • Once we receive the returned product, we will inspect it to ensure it meets the return eligibility criteria.
  • If approved, the refund will be processed within 10 business days.

4. Exchange Policy

  • Exchanges are only available for defective or damaged items.
  • If you wish to exchange a product, contact us at info@grantha.in or +91 9445869334.
  • Exchanges are subject to product availability.

5. Refund Timelines

  • Refunds are typically processed within 10 business days after approval.
  • It may take additional time for the refund to reflect in your account, depending on your payment provider.

6. Contact Us

For cancellations, returns, or refund inquiries, please contact us:

  • Grantha.in Support Team Email: info@grantha.in
  • Phone: +919445869334
  • Address: Grantha.in, 38, Annai Illam, Janakiranam Colony, Nerkundram, Chennai 600107, Tamil Nadu

Thank you for shopping with Grantha.in. We are committed to ensuring your satisfaction and appreciate your understanding of our policies.